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Terms and Conditions

Effective Date: November 1, 2025
Last Updated: November 1, 2025

1. INTRODUCTION AND ACCEPTANCE

Welcome to Sampurni (“we,” “our,” “us,” or “Sampurni”). These Terms and Conditions (“Terms,” “Terms of Service,” or “Agreement”) govern your access to and use of our website https://sampurnitea.com/ (the “Website”) and the purchase of our products.

By accessing, browsing, or purchasing from our Website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, along with our Privacy Policy. If you do not agree with any part of these Terms, please do not use our Website or purchase our products.

1.1 Agreement to Terms

Your use of the Website constitutes your acceptance of these Terms. These Terms apply to all visitors, users, customers, and others who access or use the Website.

1.2 Legal Capacity

By using this Website, you represent and warrant that:

  • You are at least 18 years of age
  • You have the legal capacity to enter into binding contracts
  • If under 18, you have obtained parental or guardian consent
  • You will use the Website in compliance with all applicable laws

1.3 Modifications

We reserve the right to modify, amend, or update these Terms at any time without prior notice. Changes will be effective immediately upon posting on the Website. Your continued use of the Website after changes are posted constitutes acceptance of the modified Terms. We encourage you to review these Terms periodically.

2. DEFINITIONS

For the purposes of these Terms:

“Sampurni,” “we,” “our,” “us” refers to the business operating https://sampurnitea.com/

“Website” refers to https://sampurnitea.com/ and all its pages and features

“Products” refers to all spices, tea, and related items offered for sale on the Website

“You,” “your,” “user,” “customer” refers to the person accessing or using the Website

“Account” refers to your registered user account on the Website

“Order” refers to your request to purchase Products from us

“Content” refers to all text, images, graphics, logos, videos, and other materials on the Website

3. ACCOUNT REGISTRATION

3.1 Creating an Account

To make purchases on our Website, you may need to create an account. When creating an account:

  • Provide accurate, current, and complete information
  • Maintain and promptly update your account information
  • Keep your password secure and confidential
  • Accept responsibility for all activities under your account
  • Notify us immediately of any unauthorized access

3.2 Account Security

You are responsible for:

  • Maintaining the confidentiality of your login credentials
  • All activities that occur under your account
  • Any losses resulting from unauthorized use of your account

We are not liable for any loss or damage arising from your failure to maintain account security.

3.3 Account Termination

We reserve the right to:

  • Suspend or terminate your account at any time
  • Refuse service to anyone for any reason
  • Remove accounts that violate these Terms
  • Delete inactive accounts after extended periods

You may close your account at any time by contacting us at info@sampurnitea.com or calling +91 7706045950.

4. PRODUCTS AND SERVICES

4.1 Product Information

We strive to provide accurate product information, including:

  • Product names and descriptions
  • Ingredients and nutritional information
  • Net weight and packaging details
  • Usage instructions and benefits
  • Images and photographs

Important Notes:

  • Product images are for illustration purposes and may differ slightly from actual products
  • Colors may vary due to screen settings
  • We reserve the right to modify product descriptions without notice
  • Product availability is subject to change

4.2 Product Availability

  • Products are subject to availability
  • We cannot guarantee that all products will be in stock
  • We reserve the right to limit quantities
  • We may discontinue products at any time without notice
  • Out-of-stock items will be notified during checkout or via email

4.3 Product Quality

Our products include:

  • Premium Spices: Black Pepper, Cloves, Cumin Seeds, Fenugreek Seeds, Cinnamon Sticks
  • Premium Tea: Assam Tea, Gold Tea
  • All products are sourced from finest farms
  • Hygienically processed and packed
  • Quality tested before dispatch

Quality Standards:

  • Products comply with FSSAI (Food Safety and Standards Authority of India) regulations
  • Stored in appropriate conditions to maintain freshness
  • Packed in food-grade, resealable pouches
  • Best before dates clearly mentioned on packaging

4.4 Product Usage

  • Products are intended for culinary and household use
  • Follow usage instructions and storage guidelines
  • Check for allergen information
  • Consult healthcare providers for medicinal use
  • Not intended to diagnose, treat, cure, or prevent any disease

5. PRICING AND PAYMENT

5.1 Pricing

  • All prices are listed in Indian Rupees (INR)
  • Prices include applicable taxes unless stated otherwise
  • Prices are subject to change without prior notice
  • Price at the time of order placement applies
  • Promotional prices valid for specified periods only

Price Discrepancies: If we discover a pricing error after your order:

  • We will inform you immediately
  • You may choose to proceed at the correct price or cancel
  • No obligation to fulfill orders at incorrect prices

5.2 Payment Methods

We accept the following payment methods:

  • Credit Cards (Visa, Mastercard, American Express, RuPay)
  • Debit Cards
  • Net Banking
  • UPI (Google Pay, PhonePe, Paytm, etc.)
  • Digital Wallets (Paytm, Mobikwik, etc.)
  • Cash on Delivery (COD) – where available

Payment Processing:

  • Payments are processed through secure third-party payment gateways
  • We do not store your complete card details
  • All transactions are encrypted and secure
  • Payment confirmation required before order processing

5.3 Taxes and Duties

  • Prices include GST (Goods and Services Tax) as applicable
  • Tax invoices provided with all orders
  • Customers responsible for any customs duties (international orders)
  • Tax rates subject to change as per government regulations

5.4 Payment Failures

If payment fails:

  • Order will not be processed
  • You will receive notification of payment failure
  • You may retry payment or contact customer support
  • Account may be locked after multiple failed attempts (fraud prevention)

6. ORDERS AND ORDER PROCESSING

6.1 Placing Orders

To place an order:

  1. Add products to your cart
  2. Proceed to checkout
  3. Provide shipping and billing information
  4. Select payment method
  5. Review order details
  6. Confirm and complete payment

Order Confirmation:

  • You will receive an order confirmation email
  • Confirmation does not guarantee acceptance
  • We reserve the right to accept or refuse any order

6.2 Order Acceptance

We reserve the right to:

  • Accept or reject any order at our discretion
  • Limit order quantities per person/household
  • Refuse orders from specific regions or addresses
  • Cancel orders due to product unavailability
  • Verify order details before processing

Reasons for Order Rejection:

  • Product out of stock
  • Pricing errors
  • Payment issues
  • Fraudulent activity suspected
  • Delivery address outside serviceable area

6.3 Order Cancellation by Customer

Before Dispatch:

  • Contact us immediately at +91 7706045950 or info@sampurnitea.com
  • Cancellation subject to order processing status
  • Full refund if cancelled before dispatch
  • Refund processed within 5-7 business days

After Dispatch:

  • Cannot cancel once shipped
  • You may refuse delivery and follow return process
  • Return shipping charges may apply
  • Refund subject to return policy

6.4 Order Cancellation by Sampurni

We may cancel your order if:

  • Product unavailable or discontinued
  • Payment not received or verified
  • Fraudulent activity detected
  • Unable to deliver to your location
  • Force majeure events (see Section 16)

Cancellation Process:

  • Immediate email/SMS notification
  • Full refund processed within 5-7 business days
  • No cancellation charges applied

6.5 Order Modifications

  • Contact us within 2 hours of order placement
  • Modifications subject to availability and processing status
  • Cannot guarantee all modification requests
  • Contact: +91 7706045950 or info@sampurnitea.com

7. SHIPPING AND DELIVERY

7.1 Shipping Areas

We currently ship to:

  • All major cities and towns in India
  • Pin codes served by our logistics partners
  • Verify serviceability during checkout

Non-Serviceable Areas:

  • We may not deliver to certain remote locations
  • P.O. Box addresses may have restrictions
  • Military/border areas may require additional verification

7.2 Shipping Charges

  • Shipping charges calculated at checkout
  • Based on order value, weight, and destination
  • Free shipping on orders above minimum value (as displayed)
  • Promotional free shipping may be offered periodically

7.3 Delivery Time

Standard Delivery: 3-7 business days Express Delivery: 2-4 business days (where available)

Delivery Timelines Depend On:

  • Product availability
  • Delivery location
  • Weather conditions
  • Logistics partner schedules
  • Public holidays and festivals

Important Notes:

  • Delivery times are estimates, not guarantees
  • Business days exclude Sundays and public holidays
  • Remote areas may require additional time
  • Peak season may cause delays

7.4 Delivery Process

Our Logistics Partners:

  • Blue Dart
  • Delhivery
  • India Post
  • DTDC
  • Other reputed courier services

Delivery Requirements:

  • Correct and complete address mandatory
  • Contact number must be active
  • Someone must be available to receive
  • ID proof may be required for COD orders
  • Signature required upon delivery

7.5 Tracking Your Order

  • Tracking number provided via email/SMS
  • Track shipment on logistics partner’s website
  • Contact customer support for assistance
  • Updates sent at key delivery milestones

7.6 Failed Delivery Attempts

If delivery fails:

  • Logistics partner will attempt redelivery
  • You will be contacted for rescheduling
  • After 3 failed attempts, package returns to us
  • Return shipping charges may apply
  • Refund processed after product received back

7.7 Address Changes

  • Cannot change address after dispatch
  • Contact logistics partner directly for address corrections
  • We are not responsible for wrong address deliveries
  • Ensure address accuracy before placing order

7.8 Damaged or Lost Shipments

Damaged During Transit:

  • Do not accept damaged packages
  • Contact us immediately at +91 7706045950
  • Provide photos of damaged packaging
  • Replacement or refund processed

Lost Shipments:

  • Report non-delivery after expected date
  • We will investigate with logistics partner
  • Replacement or refund after confirmation

8. RETURNS, REFUNDS, AND EXCHANGES

8.1 Return Policy

We want you to be completely satisfied with your purchase. You may return products under the following conditions:

Eligible for Return:

  • Damaged or defective products
  • Wrong product delivered
  • Quality issues (mold, infestation, unusual odor)
  • Expired or near-expiry products
  • Missing items from order
  • Packaging tampered or damaged

Not Eligible for Return:

  • Change of mind (food safety regulations)
  • Opened/used products (hygiene reasons)
  • Products past return window
  • Products not in original packaging

8.2 Return Window

7 Days from delivery date for quality issues, damaged, or wrong products

Important:

  • Initiate return immediately upon receipt
  • Contact us within return window
  • Products must be unused and in original packaging
  • Include all tags, labels, and documentation

8.3 Return Process

Step 1: Contact Us

Step 2: Return Authorization

  • Our team will review your request
  • Provide photos if requesting quality-related return
  • Return authorization provided if eligible

Step 3: Ship Product Back

  • Pack securely in original packaging
  • Ship to address provided by our team
  • Use trackable shipping method
  • Keep shipping receipt

Step 4: Inspection & Refund

  • We inspect returned product
  • Refund/replacement processed if approved
  • Notification sent via email/SMS

8.4 Refund Policy

Refund Methods:

  • Original payment method
  • Bank transfer
  • Store credit (optional)

Refund Timeline:

  • Processed within 5-7 business days of return approval
  • Bank processing may take additional 5-10 business days
  • UPI/Wallet refunds faster (2-3 business days)

Refund Amount:

  • Full product cost refunded
  • Original shipping charges not refunded (unless our error)
  • COD charges not refunded
  • Return shipping charges borne by customer (unless our error)

8.5 Exchange Policy

We currently do not offer direct exchanges. For different products:

  1. Return the original product
  2. Place a new order for desired product

Exception: Wrong product delivered

  • We will send correct product at no additional cost
  • Return shipping arranged by us

8.6 Quality Guarantee

We stand behind our product quality:

  • All products undergo quality checks
  • Sourced from reputed farms
  • Hygienically processed and packed
  • Stored in optimal conditions
  • Fresh stock rotation policy

If You Receive Poor Quality:

  • Contact us immediately
  • We will investigate and resolve
  • Replacement or full refund provided

9. INTELLECTUAL PROPERTY RIGHTS

9.1 Ownership

All content on the Website is owned by or licensed to Sampurni, including:

  • Website design and layout
  • Text, graphics, logos, and images
  • Product photographs
  • Recipes and cooking instructions
  • Brand names and trademarks
  • Software and code
  • Audio and video content

Protected By:

  • Copyright laws
  • Trademark laws
  • Intellectual property laws of India
  • International treaties

9.2 Trademarks

“Sampurni” and related logos are trademarks of Sampurni. You may not use our trademarks without prior written permission.

9.3 Limited License

We grant you a limited, non-exclusive, non-transferable license to:

  • Access and use the Website for personal use
  • View and print product information
  • Place orders for products

You May Not:

  • Reproduce, duplicate, or copy Website content
  • Modify or create derivative works
  • Distribute or sell Website content
  • Use for commercial purposes without permission
  • Remove copyright or proprietary notices

9.4 User-Generated Content

If you submit reviews, comments, or other content:

  • You retain ownership of your content
  • You grant us worldwide, royalty-free license to use
  • We may display, modify, or remove your content
  • You represent that you have rights to submitted content
  • You will not submit copyrighted material without permission

10. USER CONDUCT AND PROHIBITED ACTIVITIES

10.1 Acceptable Use

You agree to use the Website only for lawful purposes and in accordance with these Terms.

10.2 Prohibited Activities

You may not:

Legal Violations:

  • Violate any applicable laws or regulations
  • Infringe intellectual property rights
  • Engage in fraudulent activities
  • Provide false information

Website Misuse:

  • Attempt to gain unauthorized access
  • Introduce viruses, malware, or harmful code
  • Interfere with Website operation
  • Use automated systems (bots, scrapers)
  • Overload or harm server infrastructure

Commercial Misuse:

  • Resell products without authorization
  • Use products for commercial purposes without permission
  • Reverse engineer or copy our business model
  • Scrape pricing or product information

Account Misuse:

  • Share account credentials
  • Create multiple accounts to abuse promotions
  • Use someone else’s account without permission
  • Engage in review manipulation

Harassment:

  • Harass, threaten, or abuse staff or other users
  • Post offensive or inappropriate content
  • Spam or send unsolicited communications

10.3 Consequences of Violations

Violation of these Terms may result in:

  • Account suspension or termination
  • Order cancellation
  • Legal action
  • Reporting to law enforcement authorities
  • Liability for damages caused

11. DISCLAIMERS

11.1 Website Availability

  • Website provided “as is” and “as available”
  • No guarantee of uninterrupted access
  • May be unavailable during maintenance
  • No liability for downtime or technical issues

11.2 Product Information

While we strive for accuracy:

  • Product information may contain errors
  • Images for illustration purposes only
  • Actual products may vary slightly
  • We do not guarantee specific results from product use

11.3 Health and Wellness Claims

  • Products are food items, not medicines
  • Health benefits mentioned are informational
  • Not intended to diagnose, treat, cure, or prevent disease
  • Consult healthcare professional for medical advice
  • Individual results may vary

11.4 Third-Party Links

  • Website may contain links to third-party websites
  • We are not responsible for third-party content
  • Links do not imply endorsement
  • Use third-party websites at your own risk

11.5 No Warranties

To the maximum extent permitted by law:

  • No warranties, express or implied
  • No warranty of merchantability
  • No warranty of fitness for particular purpose
  • No warranty of non-infringement

12. LIMITATION OF LIABILITY

12.1 Direct Damages

To the maximum extent permitted by law, our total liability for any claim shall not exceed the amount you paid for the product giving rise to the claim.

12.2 Indirect Damages

We shall not be liable for:

  • Indirect, incidental, or consequential damages
  • Loss of profits or revenue
  • Loss of data
  • Loss of business opportunity
  • Personal injury (except where caused by our negligence)

12.3 Allergies and Health Conditions

  • Check product ingredients before consumption
  • We are not liable for allergic reactions
  • Consult healthcare provider if you have health conditions
  • Use products at your own risk

12.4 Delivery Issues

We are not liable for:

  • Delays caused by logistics partners
  • Failed deliveries due to incorrect address
  • Products damaged after delivery acceptance
  • Issues with third-party services

13. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Sampurni, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:

  • Your use of the Website
  • Your violation of these Terms
  • Your violation of any rights of third parties
  • Your fraudulent or illegal activities
  • Any content you submit
  • Your negligence or willful misconduct

14. FORCE MAJEURE

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including:

  • Natural disasters (earthquakes, floods, storms)
  • War, terrorism, or civil unrest
  • Government actions or restrictions
  • Pandemics or epidemics
  • Labor disputes or strikes
  • Power failures or internet outages
  • Acts of God

During force majeure events:

  • We will make reasonable efforts to fulfill obligations
  • Performance timeline may be extended
  • We may cancel orders without liability
  • Full refund provided for cancelled orders

15. TERMINATION

15.1 Termination by You

You may stop using the Website at any time. To close your account, contact us at info@sampurnitea.com or +91 7706045950.

15.2 Termination by Us

We may suspend or terminate your access immediately, without notice, for:

  • Violation of these Terms
  • Fraudulent activity
  • Abusive behavior
  • Any reason at our sole discretion

15.3 Effect of Termination

Upon termination:

  • Your right to use the Website ceases
  • Pending orders may be cancelled
  • You remain liable for outstanding obligations
  • Sections that survive termination remain in effect

15.4 Surviving Provisions

The following sections survive termination:

  • Payment obligations
  • Intellectual property rights
  • Disclaimers and limitations of liability
  • Indemnification
  • Governing law and dispute resolution

16. GOVERNING LAW AND JURISDICTION

16.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of India, without regard to conflict of law principles.

16.2 Jurisdiction

Any disputes arising from these Terms or your use of the Website shall be subject to the exclusive jurisdiction of the courts in [Your City/State], India.

16.3 Dispute Resolution

Step 1: Informal Resolution Contact us first to resolve disputes:

Step 2: Mediation If informal resolution fails, parties agree to mediation before litigation.

Step 3: Arbitration Disputes may be resolved through arbitration in accordance with the Arbitration and Conciliation Act, 1996.

Step 4: Litigation As a last resort, disputes may be brought before courts in India.

17. GENERAL PROVISIONS

17.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Sampurni regarding use of the Website.

17.2 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

17.3 Waiver

Our failure to enforce any right or provision shall not constitute a waiver of that right or provision.

17.4 Assignment

You may not assign or transfer these Terms without our written consent. We may assign these Terms without restriction.

17.5 No Agency

Nothing in these Terms creates any agency, partnership, joint venture, or employment relationship.

17.6 Notices

All notices to you will be sent to the email address or phone number provided during registration. Notices are deemed received 24 hours after sending.

Send Notices to Us: Email: info@sampurnitea.com
Phone: +91 7706045950
Address: [If you have a physical address, insert here]

17.7 Language

These Terms are written in English. Any translations are for convenience only. In case of conflict, the English version prevails.

18. CUSTOMER SUPPORT

For questions, concerns, or assistance:

Contact Information:

📧 Email: info@sampurnitea.com or sampurnitea@gmail.com
📞 Phone: +91 7706045950
💬 WhatsApp: +91 7706045950
🌐 Website: https://sampurnitea.com/

Business Hours:
Monday to Saturday: 9:00 AM – 6:00 PM (IST)
Sunday: Closed

Response Time:
We aim to respond to all inquiries within 24-48 hours during business days.

19. FEEDBACK AND SUGGESTIONS

We welcome your feedback! If you provide suggestions, ideas, or feedback about our products or Website:

  • You grant us unrestricted right to use
  • No compensation or attribution required
  • We may implement without obligation to you
  • You waive any claims related to use of your feedback

Submit feedback to: info@sampurnitea.com

20. PROMOTIONS AND OFFERS

20.1 Promotional Terms

Special offers, discounts, and promotions are subject to:

  • Specific terms mentioned in the offer
  • Limited validity periods
  • Stock availability
  • Geographic restrictions
  • One-time use per customer (unless stated otherwise)

20.2 Coupon Codes

  • Valid only during specified period
  • Cannot be combined with other offers (unless stated)
  • May have minimum order value requirements
  • Non-transferable and non-refundable
  • Subject to availability

20.3 Referral Programs

If we offer referral programs:

  • Subject to separate terms and conditions
  • Rewards may have expiration dates
  • Fraudulent referrals will be disqualified
  • We reserve right to modify or cancel program

21. FOOD SAFETY AND COMPLIANCE

21.1 FSSAI Compliance

All our products comply with:

  • Food Safety and Standards Act, 2006
  • FSSAI regulations and standards
  • Packaging and labeling requirements
  • Quality and safety standards

FSSAI License Number: [Insert if applicable]

21.2 Allergen Information

  • Check product labels for allergen information
  • Products may be processed in facilities handling allergens
  • Contact us for specific allergen queries

21.3 Storage Instructions

Follow storage instructions on product packaging:

  • Store in cool, dry place
  • Keep away from direct sunlight
  • Seal properly after opening
  • Use before expiry date

22. ACKNOWLEDGMENT AND ACCEPTANCE

By using the Website or placing an order, you acknowledge that:

✓ You have read and understood these Terms and Conditions
✓ You agree to be bound by these Terms
✓ You are of legal age to enter into this agreement
✓ You have the authority to accept these Terms
✓ You understand our Privacy Policy
✓ You accept all risks associated with online transactions
✓ You will comply with all applicable laws

CONTACT INFORMATION

Sampurni

📧 Email: info@sampurnitea.com
📧 Alternate Email: sampurnitea@gmail.com
📞 Phone/WhatsApp: +91 7706045950
🌐 Website: https://sampurnitea.com/

Business Hours:
Monday – Saturday: 9:00 AM – 6:00 PM IST
Sunday: Closed

Effective Date: November 1, 2025
Last Updated: November 1, 2025
Version: 1.0

Thank you for choosing Sampurni! We are committed to providing you with the finest quality spices and tea, along with exceptional customer service. If you have any questions about these Terms and Conditions, please don’t hesitate to contact us.

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