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Shipping Policy

Effective Date: November 1, 2025
Last Updated: November 1, 2025

Introduction

At Sampurni, we are committed to delivering your premium spices and tea products safely and efficiently. This Shipping Policy outlines our shipping practices, delivery timelines, charges, and important information you need to know about receiving your orders.

For any shipping-related queries, please contact us:

1. SHIPPING COVERAGE

1.1 Domestic Shipping (India)

We currently ship to addresses across India, including:

  • All major metro cities
  • State capitals and district headquarters
  • Towns and rural areas served by our logistics partners
  • Most PIN codes across India

Popular Delivery Locations:

  • Delhi NCR
  • Mumbai, Pune, and Maharashtra
  • Bangalore, Chennai, and Hyderabad
  • Kolkata and West Bengal
  • Ahmedabad, Surat, and Gujarat
  • Jaipur, Lucknow, and other state capitals
  • Tier 2 and Tier 3 cities

1.2 Serviceable Areas

You can check if we deliver to your location by:

  • Entering your PIN code during checkout
  • The system will automatically verify serviceability
  • If your area is not serviceable, you’ll be notified

1.3 Non-Serviceable Areas

We may not be able to deliver to:

  • Certain remote or inaccessible locations
  • Areas not covered by our logistics partners
  • Restricted military or border areas (may require additional verification)
  • P.O. Box addresses (restrictions apply)
  • APO/FPO addresses

Note: If your location is not serviceable, please contact us at +91 7706045950, and we’ll try to find alternative delivery options.

1.4 International Shipping

Currently, we do not offer international shipping. We ship only within India. We plan to expand internationally in the future.

2. SHIPPING CHARGES

2.1 Standard Shipping Charges

Shipping charges are calculated based on:

  • Order value
  • Package weight
  • Delivery location (distance from our warehouse)
  • Delivery speed selected

Shipping charges will be displayed:

  • At checkout before payment
  • In your order summary
  • In the order confirmation email

2.2 Free Shipping

We offer FREE SHIPPING on orders:

  • Above ₹500 (or as displayed on the website)
  • During promotional periods (check website for current offers)
  • For select products or categories (as mentioned)

Free Shipping Terms:

  • Applies to standard delivery only
  • Valid for eligible PIN codes
  • Cannot be combined with COD in some cases
  • Subject to change based on promotions

2.3 Express/Priority Shipping

Express delivery options (where available):

  • Faster delivery at additional cost
  • Charges displayed at checkout
  • Available for select locations
  • Subject to product availability

2.4 Cash on Delivery (COD) Charges

If you choose Cash on Delivery:

  • COD charges: ₹50 (or as applicable)
  • May not be available for all locations
  • May not be available for high-value orders
  • COD available for orders up to certain value limits

2.5 Remote Area Charges

For deliveries to remote or hard-to-reach areas:

  • Additional charges may apply
  • You’ll be notified during checkout or via email
  • Charges depend on logistics partner rates

3. DELIVERY TIMELINES

3.1 Order Processing Time

Before Shipping:

  • Orders placed before 2:00 PM: Processed same day
  • Orders placed after 2:00 PM: Processed next business day
  • Processing includes order verification, packing, and handover to courier

Processing Time: 1-2 business days

3.2 Standard Delivery

Metro Cities & Major Towns:

  • Delivery Time: 3-5 business days
  • Major cities like Delhi, Mumbai, Bangalore, Chennai, Hyderabad, Kolkata

Other Cities & Towns:

  • Delivery Time: 4-7 business days
  • Tier 2 and Tier 3 cities across India

Remote Areas:

  • Delivery Time: 7-10 business days
  • Remote locations, hills stations, and hard-to-reach areas

3.3 Express/Priority Delivery

Where available:

  • Metro Cities: 2-3 business days
  • Other Major Cities: 3-4 business days
  • Additional charges apply

3.4 Important Notes on Delivery Time

Business Days:

  • Monday to Saturday are business days
  • Sundays and national holidays are not counted
  • Delivery timeline starts from dispatch date, not order date

Timelines are Estimates:

  • Not guaranteed delivery dates
  • Actual delivery may vary based on several factors
  • We make best efforts to meet estimated timelines

Factors Affecting Delivery:

  • Local holidays and festivals
  • Weather conditions (monsoons, storms, etc.)
  • Natural disasters
  • Political situations or strikes
  • Logistics partner delays
  • Peak shopping seasons (Diwali, etc.)
  • COVID-19 or pandemic-related restrictions
  • Remote location accessibility

4. SHIPPING PARTNERS

4.1 Our Logistics Partners

We work with reputed courier and logistics companies:

  • Blue Dart Express
  • Delhivery
  • DTDC Courier
  • India Post / Speed Post
  • Ecom Express
  • Xpressbees
  • Other regional and national couriers

Partner Selection:

  • Based on your delivery location
  • Fastest and most reliable option chosen
  • You cannot select specific courier partner
  • We reserve the right to change partners

4.2 Multiple Shipments

If you order multiple products:

  • May be shipped in separate packages
  • From different warehouses for faster delivery
  • Each package has separate tracking number
  • You’ll receive all tracking details

5. ORDER TRACKING

5.1 Tracking Information

Once your order is shipped:

  • Tracking number sent via SMS and email
  • Usually within 24 hours of dispatch
  • Contains courier partner details
  • Link to track shipment

5.2 How to Track

Method 1 – Via Email/SMS Link:

  • Click the tracking link in your confirmation email/SMS
  • Redirects to courier partner’s website
  • Shows real-time shipment status

Method 2 – Via Courier Website:

  • Visit courier partner’s website
  • Enter your tracking number/AWB number
  • View shipment status

Method 3 – Contact Us:

  • Call/WhatsApp: +91 7706045950
  • Email: info@sampurnitea.com
  • Provide your order number
  • We’ll help you track

5.3 Tracking Status Updates

Common tracking statuses:

  • Order Confirmed: Payment received, order confirmed
  • Order Processed: Order packed and ready for dispatch
  • Picked Up: Courier has collected package
  • In Transit: Package moving towards your location
  • Out for Delivery: Package with delivery executive in your area
  • Delivered: Package successfully delivered
  • Failed Delivery Attempt: Delivery attempted but unsuccessful
  • Returned to Origin: Package being sent back to us

5.4 Tracking Issues

If tracking not updated:

  • Wait 24-48 hours after dispatch
  • Tracking updates may be delayed
  • Contact us if no update for 48+ hours
  • We’ll coordinate with logistics partner

6. DELIVERY PROCESS

6.1 Delivery Address Requirements

Please Provide:

  • Complete street address with house/flat number
  • Landmark for easy identification
  • Correct PIN code
  • Active mobile number
  • Alternate contact number (recommended)
  • Delivery instructions (if any)

Address Verification:

  • Ensure all details are accurate
  • Double-check PIN code
  • Verify spelling of name and location
  • Cannot change address after dispatch

6.2 Delivery Attempts

First Attempt:

  • Courier will attempt delivery during business hours
  • Call/SMS notification before delivery
  • Someone must be present to receive

Failed Delivery: If first attempt fails:

  • Courier will leave delivery notice
  • Call/SMS with rescheduling information
  • Second delivery attempt next business day

Multiple Failed Attempts: After 2-3 failed attempts:

  • Package held at local courier office
  • You can pick up from office (ID proof required)
  • Or schedule redelivery
  • After 5-7 days, package returned to us

6.3 Receiving Your Order

Upon Delivery:

  • Delivery executive will call you
  • Be available to receive the package
  • Check package for visible damage
  • Sign delivery receipt or provide OTP

For Cash on Delivery (COD):

  • Keep exact cash amount ready
  • Payment made to delivery executive
  • Collect payment receipt
  • Then accept the package

6.4 ID Verification

ID proof may be required for:

  • High-value orders
  • Cash on Delivery orders
  • Restricted delivery locations
  • Security reasons

Acceptable ID Proofs:

  • Aadhaar Card
  • PAN Card
  • Driving License
  • Voter ID
  • Passport

6.5 Contactless Delivery

For safety and hygiene:

  • Contactless delivery available on request
  • Package left at your doorstep
  • Delivery executive maintains safe distance
  • OTP verification or photo proof of delivery
  • Mention “contactless delivery” in order notes

7. FAILED DELIVERY & RETURNS TO ORIGIN

7.1 Reasons for Failed Delivery

Common reasons:

  • Recipient not available
  • Incorrect or incomplete address
  • Contact number not reachable
  • Refused to accept package
  • Delivery location inaccessible
  • Security restrictions

7.2 What Happens After Failed Delivery

Step 1: You’ll receive notification of failed attempt
Step 2: Courier will attempt redelivery
Step 3: After multiple failures, package held at courier office
Step 4: If not collected, package returned to Sampurni

7.3 RTO (Return to Origin)

If package returns to us:

  • You’ll be notified via email/SMS
  • Reasons for RTO explained
  • Refund processed after deducting:
    • Forward shipping charges
    • Return shipping charges
    • COD charges (if applicable)

Refund Timeline: 7-10 business days after package received

To Avoid RTO:

  • Provide accurate address
  • Keep phone reachable
  • Be available during delivery hours
  • Respond to courier calls/messages
  • Update delivery instructions if needed

8. DAMAGED OR LOST SHIPMENTS

8.1 Damaged Package

If Package Appears Damaged:

  • DO NOT ACCEPT the delivery
  • Inform delivery executive immediately
  • Take photos of damaged package
  • Note the issue on delivery receipt
  • Contact us immediately: +91 7706045950

If Damage Noticed After Accepting:

  • Open package in presence of delivery executive (when possible)
  • If products damaged, take photos immediately
  • Contact us within 24 hours
  • Email photos to info@sampurnitea.com
  • We’ll arrange replacement or refund

8.2 Missing Items

If items missing from your order:

  • Check all packaging thoroughly
  • Verify against order confirmation
  • Contact us within 24 hours: +91 7706045950
  • Provide order number and missing item details
  • We’ll investigate and resolve

8.3 Wrong Product Delivered

If you receive wrong product:

  • Do not open the product package
  • Contact us immediately: +91 7706045950
  • We’ll arrange pickup
  • Correct product sent at no extra cost
  • No return shipping charges for our error

8.4 Lost Shipment

If package not delivered after expected date:

  • Check tracking status
  • Wait 2-3 days beyond expected delivery
  • Contact us: +91 7706045950 or info@sampurnitea.com
  • We’ll trace with logistics partner
  • Replacement or refund after confirmation

Lost Shipment Process:

  • We file claim with courier partner
  • Investigation takes 7-10 business days
  • Replacement shipped or refund processed
  • No additional charges to you

9. SPECIAL DELIVERY INSTRUCTIONS

9.1 Delivery Time Preferences

While we cannot guarantee specific delivery times:

  • Mention preferred time in order notes
  • “Morning delivery preferred” or “After 6 PM”
  • Courier will attempt to accommodate
  • Not guaranteed, but we’ll try

9.2 Authority to Leave (ATL)

If you won’t be available:

  • Authorize to leave with neighbor/security
  • Mention in delivery instructions
  • “Can leave with building security”
  • “Neighbor at Flat 501 can receive”

Note: We’re not responsible for packages left per your instructions

9.3 Corporate/Office Deliveries

For office deliveries:

  • Provide company name
  • Floor and department details
  • Reception/security instructions
  • Recipient’s designation if needed

9.4 Delivery to Different Person

If someone else will receive:

  • Mention their name and contact number
  • In delivery instructions
  • “Can be received by [Name], [Phone]”
  • ID verification may be required

10. PACKAGING

10.1 Our Packaging Standards

We ensure safe packaging for all products:

Primary Packaging:

  • Food-grade resealable pouches
  • Airtight sealing for freshness
  • Clear product window
  • Labels with product details, MRP, best before date

Secondary Packaging:

  • Sturdy corrugated boxes
  • Bubble wrap or air cushions for fragile items
  • Multiple layers for heavy items
  • Sealed with strong tape

Labeling:

  • Clear shipping labels
  • “Handle with Care” stickers
  • “Fragile” markings where needed
  • “This Side Up” arrows

10.2 Eco-Friendly Packaging

We care about the environment:

  • Recyclable kraft paper pouches
  • Minimal plastic use
  • Recyclable cardboard boxes
  • Biodegradable cushioning materials

Please Recycle: We encourage you to recycle our packaging materials responsibly.

10.3 Package Size

Package dimensions vary based on:

  • Number of items
  • Product sizes (100gm, 250gm, 500gm)
  • Protective padding required

Typical Package: Small orders (1-2 items): 20cm x 15cm x 10cm Medium orders (3-5 items): 30cm x 20cm x 15cm Large orders (6+ items): 40cm x 30cm x 20cm

11. SHIPPING DURING SPECIAL CIRCUMSTANCES

11.1 Festive Season

During festivals (Diwali, Holi, Eid, Christmas, etc.):

  • Higher order volumes
  • Delivery may take 2-3 days extra
  • Courier offices may be closed on holidays
  • Plan orders in advance
  • We notify about expected delays

11.2 Monsoon Season

During heavy rains/floods:

  • Deliveries may be delayed
  • Some areas temporarily non-serviceable
  • Extra protective packaging used
  • Safety of delivery personnel is priority

11.3 Pandemic/Emergency Situations

During COVID-19 or similar situations:

  • Contactless delivery mandatory
  • Additional safety protocols
  • Possible delays due to restrictions
  • Limited courier operations
  • Updates posted on website

11.4 Strikes and Bandhs

During strikes or political situations:

  • Deliveries suspended to affected areas
  • Resume once situation normalizes
  • No cancellation charges
  • You’ll be notified of delays

12. GIFTING AND SPECIAL REQUESTS

12.1 Gift Orders

Sending products as gifts:

  • Add gift message in order notes
  • We don’t include invoice in package
  • Gift wrapping currently not available
  • Regular packaging standards apply

12.2 Bulk Orders

For orders of 10+ items or 5kg+:

  • May require 1-2 extra days for processing
  • Special packaging for bulk quantity
  • Contact us for corporate/bulk orders: info@sampurnitea.com
  • Custom invoicing available for businesses

12.3 Same Location Multiple Addresses

Sending to multiple addresses in same order:

  • Place separate orders for each address
  • Cannot split single order to multiple addresses
  • Contact us for special arrangements: +91 7706045950

13. SHIPPING INSURANCE

13.1 Insurance Coverage

Currently:

  • Standard shipping includes basic insurance
  • Covers loss or damage during transit
  • No additional insurance cost
  • Claims handled by us with courier partner

13.2 High-Value Orders

For orders above ₹5,000:

  • Automatic additional insurance
  • Extra care in packaging
  • Premium courier services used
  • Signature required for delivery

14. CUSTOMS AND REGULATORY

14.1 Domestic Regulations

All shipments comply with:

  • Food Safety and Standards Authority of India (FSSAI) regulations
  • Courier company terms and conditions
  • State and central government rules

14.2 Restricted Items

We do not ship to:

  • Areas under import/export restrictions
  • Locations requiring special permits (without prior arrangement)
  • Addresses flagged by courier partners

15. CUSTOMER RESPONSIBILITIES

15.1 Accurate Information

You are responsible for:

  • Providing correct and complete address
  • Keeping registered mobile number active
  • Responding to courier calls/messages
  • Being available during delivery hours
  • Updating any address changes before dispatch

15.2 Order Acceptance

Upon delivery:

  • Inspect package for visible damage
  • Verify contents against order
  • Report issues within 24 hours
  • Keep packaging for returns/exchanges

15.3 Unclaimed Packages

If you don’t claim package after multiple attempts:

  • Package returned to Sampurni
  • Return shipping charges deducted from refund
  • You’re responsible for RTO charges

16. MODIFICATIONS TO SHIPPING DETAILS

16.1 Before Dispatch

You can change shipping details:

  • Contact us immediately: +91 7706045950
  • Provide order number and new details
  • Changes subject to processing status
  • Must be done within 2 hours of ordering

Can Be Changed:

  • Shipping address (if not dispatched)
  • Contact number
  • Delivery instructions

16.2 After Dispatch

Once shipped:

  • Cannot change shipping address through us
  • Contact courier partner directly with tracking number
  • Courier may allow address correction in same area
  • Additional charges may apply
  • Success not guaranteed

SHIPPING POLICY

Effective Date: November 1, 2025
Last Updated: November 1, 2025

Introduction

At Sampurni, we are committed to delivering your premium spices and tea products safely and efficiently. This Shipping Policy outlines our shipping practices, delivery timelines, charges, and important information you need to know about receiving your orders.

For any shipping-related queries, please contact us:

1. SHIPPING COVERAGE

1.1 Domestic Shipping (India)

We currently ship to addresses across India, including:

  • All major metro cities
  • State capitals and district headquarters
  • Towns and rural areas served by our logistics partners
  • Most PIN codes across India

Popular Delivery Locations:

  • Delhi NCR
  • Mumbai, Pune, and Maharashtra
  • Bangalore, Chennai, and Hyderabad
  • Kolkata and West Bengal
  • Ahmedabad, Surat, and Gujarat
  • Jaipur, Lucknow, and other state capitals
  • Tier 2 and Tier 3 cities

1.2 Serviceable Areas

You can check if we deliver to your location by:

  • Entering your PIN code during checkout
  • The system will automatically verify serviceability
  • If your area is not serviceable, you’ll be notified

1.3 Non-Serviceable Areas

We may not be able to deliver to:

  • Certain remote or inaccessible locations
  • Areas not covered by our logistics partners
  • Restricted military or border areas (may require additional verification)
  • P.O. Box addresses (restrictions apply)
  • APO/FPO addresses

Note: If your location is not serviceable, please contact us at +91 7706045950, and we’ll try to find alternative delivery options.

1.4 International Shipping

Currently, we do not offer international shipping. We ship only within India. We plan to expand internationally in the future.

2. SHIPPING CHARGES

2.1 Standard Shipping Charges

Shipping charges are calculated based on:

  • Order value
  • Package weight
  • Delivery location (distance from our warehouse)
  • Delivery speed selected

Shipping charges will be displayed:

  • At checkout before payment
  • In your order summary
  • In the order confirmation email

2.2 Free Shipping

We offer FREE SHIPPING on orders:

  • Above ₹500 (or as displayed on the website)
  • During promotional periods (check website for current offers)
  • For select products or categories (as mentioned)

Free Shipping Terms:

  • Applies to standard delivery only
  • Valid for eligible PIN codes
  • Cannot be combined with COD in some cases
  • Subject to change based on promotions

2.3 Express/Priority Shipping

Express delivery options (where available):

  • Faster delivery at additional cost
  • Charges displayed at checkout
  • Available for select locations
  • Subject to product availability

2.4 Cash on Delivery (COD) Charges

If you choose Cash on Delivery:

  • COD charges: ₹50 (or as applicable)
  • May not be available for all locations
  • May not be available for high-value orders
  • COD available for orders up to certain value limits

2.5 Remote Area Charges

For deliveries to remote or hard-to-reach areas:

  • Additional charges may apply
  • You’ll be notified during checkout or via email
  • Charges depend on logistics partner rates

3. DELIVERY TIMELINES

3.1 Order Processing Time

Before Shipping:

  • Orders placed before 2:00 PM: Processed same day
  • Orders placed after 2:00 PM: Processed next business day
  • Processing includes order verification, packing, and handover to courier

Processing Time: 1-2 business days

3.2 Standard Delivery

Metro Cities & Major Towns:

  • Delivery Time: 3-5 business days
  • Major cities like Delhi, Mumbai, Bangalore, Chennai, Hyderabad, Kolkata

Other Cities & Towns:

  • Delivery Time: 4-7 business days
  • Tier 2 and Tier 3 cities across India

Remote Areas:

  • Delivery Time: 7-10 business days
  • Remote locations, hills stations, and hard-to-reach areas

3.3 Express/Priority Delivery

Where available:

  • Metro Cities: 2-3 business days
  • Other Major Cities: 3-4 business days
  • Additional charges apply

3.4 Important Notes on Delivery Time

Business Days:

  • Monday to Saturday are business days
  • Sundays and national holidays are not counted
  • Delivery timeline starts from dispatch date, not order date

Timelines are Estimates:

  • Not guaranteed delivery dates
  • Actual delivery may vary based on several factors
  • We make best efforts to meet estimated timelines

Factors Affecting Delivery:

  • Local holidays and festivals
  • Weather conditions (monsoons, storms, etc.)
  • Natural disasters
  • Political situations or strikes
  • Logistics partner delays
  • Peak shopping seasons (Diwali, etc.)
  • COVID-19 or pandemic-related restrictions
  • Remote location accessibility

4. SHIPPING PARTNERS

4.1 Our Logistics Partners

We work with reputed courier and logistics companies:

  • Blue Dart Express
  • Delhivery
  • DTDC Courier
  • India Post / Speed Post
  • Ecom Express
  • Xpressbees
  • Other regional and national couriers

Partner Selection:

  • Based on your delivery location
  • Fastest and most reliable option chosen
  • You cannot select specific courier partner
  • We reserve the right to change partners

4.2 Multiple Shipments

If you order multiple products:

  • May be shipped in separate packages
  • From different warehouses for faster delivery
  • Each package has separate tracking number
  • You’ll receive all tracking details

5. ORDER TRACKING

5.1 Tracking Information

Once your order is shipped:

  • Tracking number sent via SMS and email
  • Usually within 24 hours of dispatch
  • Contains courier partner details
  • Link to track shipment

5.2 How to Track

Method 1 – Via Email/SMS Link:

  • Click the tracking link in your confirmation email/SMS
  • Redirects to courier partner’s website
  • Shows real-time shipment status

Method 2 – Via Courier Website:

  • Visit courier partner’s website
  • Enter your tracking number/AWB number
  • View shipment status

Method 3 – Contact Us:

  • Call/WhatsApp: +91 7706045950
  • Email: info@sampurnitea.com
  • Provide your order number
  • We’ll help you track

5.3 Tracking Status Updates

Common tracking statuses:

  • Order Confirmed: Payment received, order confirmed
  • Order Processed: Order packed and ready for dispatch
  • Picked Up: Courier has collected package
  • In Transit: Package moving towards your location
  • Out for Delivery: Package with delivery executive in your area
  • Delivered: Package successfully delivered
  • Failed Delivery Attempt: Delivery attempted but unsuccessful
  • Returned to Origin: Package being sent back to us

5.4 Tracking Issues

If tracking not updated:

  • Wait 24-48 hours after dispatch
  • Tracking updates may be delayed
  • Contact us if no update for 48+ hours
  • We’ll coordinate with logistics partner

6. DELIVERY PROCESS

6.1 Delivery Address Requirements

Please Provide:

  • Complete street address with house/flat number
  • Landmark for easy identification
  • Correct PIN code
  • Active mobile number
  • Alternate contact number (recommended)
  • Delivery instructions (if any)

Address Verification:

  • Ensure all details are accurate
  • Double-check PIN code
  • Verify spelling of name and location
  • Cannot change address after dispatch

6.2 Delivery Attempts

First Attempt:

  • Courier will attempt delivery during business hours
  • Call/SMS notification before delivery
  • Someone must be present to receive

Failed Delivery: If first attempt fails:

  • Courier will leave delivery notice
  • Call/SMS with rescheduling information
  • Second delivery attempt next business day

Multiple Failed Attempts: After 2-3 failed attempts:

  • Package held at local courier office
  • You can pick up from office (ID proof required)
  • Or schedule redelivery
  • After 5-7 days, package returned to us

6.3 Receiving Your Order

Upon Delivery:

  • Delivery executive will call you
  • Be available to receive the package
  • Check package for visible damage
  • Sign delivery receipt or provide OTP

For Cash on Delivery (COD):

  • Keep exact cash amount ready
  • Payment made to delivery executive
  • Collect payment receipt
  • Then accept the package

6.4 ID Verification

ID proof may be required for:

  • High-value orders
  • Cash on Delivery orders
  • Restricted delivery locations
  • Security reasons

Acceptable ID Proofs:

  • Aadhaar Card
  • PAN Card
  • Driving License
  • Voter ID
  • Passport

6.5 Contactless Delivery

For safety and hygiene:

  • Contactless delivery available on request
  • Package left at your doorstep
  • Delivery executive maintains safe distance
  • OTP verification or photo proof of delivery
  • Mention “contactless delivery” in order notes

7. FAILED DELIVERY & RETURNS TO ORIGIN

7.1 Reasons for Failed Delivery

Common reasons:

  • Recipient not available
  • Incorrect or incomplete address
  • Contact number not reachable
  • Refused to accept package
  • Delivery location inaccessible
  • Security restrictions

7.2 What Happens After Failed Delivery

Step 1: You’ll receive notification of failed attempt
Step 2: Courier will attempt redelivery
Step 3: After multiple failures, package held at courier office
Step 4: If not collected, package returned to Sampurni

7.3 RTO (Return to Origin)

If package returns to us:

  • You’ll be notified via email/SMS
  • Reasons for RTO explained
  • Refund processed after deducting:
    • Forward shipping charges
    • Return shipping charges
    • COD charges (if applicable)

Refund Timeline: 7-10 business days after package received

To Avoid RTO:

  • Provide accurate address
  • Keep phone reachable
  • Be available during delivery hours
  • Respond to courier calls/messages
  • Update delivery instructions if needed

8. DAMAGED OR LOST SHIPMENTS

8.1 Damaged Package

If Package Appears Damaged:

  • DO NOT ACCEPT the delivery
  • Inform delivery executive immediately
  • Take photos of damaged package
  • Note the issue on delivery receipt
  • Contact us immediately: +91 7706045950

If Damage Noticed After Accepting:

  • Open package in presence of delivery executive (when possible)
  • If products damaged, take photos immediately
  • Contact us within 24 hours
  • Email photos to info@sampurnitea.com
  • We’ll arrange replacement or refund

8.2 Missing Items

If items missing from your order:

  • Check all packaging thoroughly
  • Verify against order confirmation
  • Contact us within 24 hours: +91 7706045950
  • Provide order number and missing item details
  • We’ll investigate and resolve

8.3 Wrong Product Delivered

If you receive wrong product:

  • Do not open the product package
  • Contact us immediately: +91 7706045950
  • We’ll arrange pickup
  • Correct product sent at no extra cost
  • No return shipping charges for our error

8.4 Lost Shipment

If package not delivered after expected date:

  • Check tracking status
  • Wait 2-3 days beyond expected delivery
  • Contact us: +91 7706045950 or info@sampurnitea.com
  • We’ll trace with logistics partner
  • Replacement or refund after confirmation

Lost Shipment Process:

  • We file claim with courier partner
  • Investigation takes 7-10 business days
  • Replacement shipped or refund processed
  • No additional charges to you

9. SPECIAL DELIVERY INSTRUCTIONS

9.1 Delivery Time Preferences

While we cannot guarantee specific delivery times:

  • Mention preferred time in order notes
  • “Morning delivery preferred” or “After 6 PM”
  • Courier will attempt to accommodate
  • Not guaranteed, but we’ll try

9.2 Authority to Leave (ATL)

If you won’t be available:

  • Authorize to leave with neighbor/security
  • Mention in delivery instructions
  • “Can leave with building security”
  • “Neighbor at Flat 501 can receive”

Note: We’re not responsible for packages left per your instructions

9.3 Corporate/Office Deliveries

For office deliveries:

  • Provide company name
  • Floor and department details
  • Reception/security instructions
  • Recipient’s designation if needed

9.4 Delivery to Different Person

If someone else will receive:

  • Mention their name and contact number
  • In delivery instructions
  • “Can be received by [Name], [Phone]”
  • ID verification may be required

10. PACKAGING

10.1 Our Packaging Standards

We ensure safe packaging for all products:

Primary Packaging:

  • Food-grade resealable pouches
  • Airtight sealing for freshness
  • Clear product window
  • Labels with product details, MRP, best before date

Secondary Packaging:

  • Sturdy corrugated boxes
  • Bubble wrap or air cushions for fragile items
  • Multiple layers for heavy items
  • Sealed with strong tape

Labeling:

  • Clear shipping labels
  • “Handle with Care” stickers
  • “Fragile” markings where needed
  • “This Side Up” arrows

10.2 Eco-Friendly Packaging

We care about the environment:

  • Recyclable kraft paper pouches
  • Minimal plastic use
  • Recyclable cardboard boxes
  • Biodegradable cushioning materials

Please Recycle: We encourage you to recycle our packaging materials responsibly.

10.3 Package Size

Package dimensions vary based on:

  • Number of items
  • Product sizes (100gm, 250gm, 500gm)
  • Protective padding required

Typical Package: Small orders (1-2 items): 20cm x 15cm x 10cm Medium orders (3-5 items): 30cm x 20cm x 15cm Large orders (6+ items): 40cm x 30cm x 20cm

11. SHIPPING DURING SPECIAL CIRCUMSTANCES

11.1 Festive Season

During festivals (Diwali, Holi, Eid, Christmas, etc.):

  • Higher order volumes
  • Delivery may take 2-3 days extra
  • Courier offices may be closed on holidays
  • Plan orders in advance
  • We notify about expected delays

11.2 Monsoon Season

During heavy rains/floods:

  • Deliveries may be delayed
  • Some areas temporarily non-serviceable
  • Extra protective packaging used
  • Safety of delivery personnel is priority

11.3 Pandemic/Emergency Situations

During COVID-19 or similar situations:

  • Contactless delivery mandatory
  • Additional safety protocols
  • Possible delays due to restrictions
  • Limited courier operations
  • Updates posted on website

11.4 Strikes and Bandhs

During strikes or political situations:

  • Deliveries suspended to affected areas
  • Resume once situation normalizes
  • No cancellation charges
  • You’ll be notified of delays

12. GIFTING AND SPECIAL REQUESTS

12.1 Gift Orders

Sending products as gifts:

  • Add gift message in order notes
  • We don’t include invoice in package
  • Gift wrapping currently not available
  • Regular packaging standards apply

12.2 Bulk Orders

For orders of 10+ items or 5kg+:

  • May require 1-2 extra days for processing
  • Special packaging for bulk quantity
  • Contact us for corporate/bulk orders: info@sampurnitea.com
  • Custom invoicing available for businesses

12.3 Same Location Multiple Addresses

Sending to multiple addresses in same order:

  • Place separate orders for each address
  • Cannot split single order to multiple addresses
  • Contact us for special arrangements: +91 7706045950

13. SHIPPING INSURANCE

13.1 Insurance Coverage

Currently:

  • Standard shipping includes basic insurance
  • Covers loss or damage during transit
  • No additional insurance cost
  • Claims handled by us with courier partner

13.2 High-Value Orders

For orders above ₹5,000:

  • Automatic additional insurance
  • Extra care in packaging
  • Premium courier services used
  • Signature required for delivery

14. CUSTOMS AND REGULATORY

14.1 Domestic Regulations

All shipments comply with:

  • Food Safety and Standards Authority of India (FSSAI) regulations
  • Courier company terms and conditions
  • State and central government rules

14.2 Restricted Items

We do not ship to:

  • Areas under import/export restrictions
  • Locations requiring special permits (without prior arrangement)
  • Addresses flagged by courier partners

15. CUSTOMER RESPONSIBILITIES

15.1 Accurate Information

You are responsible for:

  • Providing correct and complete address
  • Keeping registered mobile number active
  • Responding to courier calls/messages
  • Being available during delivery hours
  • Updating any address changes before dispatch

15.2 Order Acceptance

Upon delivery:

  • Inspect package for visible damage
  • Verify contents against order
  • Report issues within 24 hours
  • Keep packaging for returns/exchanges

15.3 Unclaimed Packages

If you don’t claim package after multiple attempts:

  • Package returned to Sampurni
  • Return shipping charges deducted from refund
  • You’re responsible for RTO charges

16. MODIFICATIONS TO SHIPPING DETAILS

16.1 Before Dispatch

You can change shipping details:

  • Contact us immediately: +91 7706045950
  • Provide order number and new details
  • Changes subject to processing status
  • Must be done within 2 hours of ordering

Can Be Changed:

  • Shipping address (if not dispatched)
  • Contact number
  • Delivery instructions

16.2 After Dispatch

Once shipped:

  • Cannot change shipping address through us
  • Contact courier partner directly with tracking number
  • Courier may allow address correction in same area
  • Additional charges may apply
  • Success not guaranteed

17. SHIPPING UPDATES & NOTIFICATIONS

17.1 Communication Channels

You’ll receive updates via:

  • SMS: Order confirmation, dispatch, out for delivery, delivered
  • Email: Detailed updates with tracking information
  • WhatsApp: If you’ve opted in
  • Website: Check order status in your account

17.2 Update Your Preferences

To manage notification preferences:

  • Log into your account
  • Go to notification settings
  • Choose preferred channels
  • Cannot opt-out of critical order updates

18. SHIPPING POLICY CHANGES

18.1 Policy Updates

We reserve the right to update this Shipping Policy:

  • Changes effective immediately upon posting
  • Check “Last Updated” date at top
  • Significant changes notified via email
  • Continued use means acceptance of changes

18.2 Promotional Changes

Shipping offers and promotions:

  • Subject to terms and conditions
  • Valid for limited periods
  • Can be modified or withdrawn
  • Check website for current offers

19. QUERIES AND SUPPORT

19.1 Pre-Order Queries

Before placing order:

  • Check serviceability with PIN code
  • Calculate shipping charges at checkout
  • Estimate delivery time
  • Contact us for clarifications

19.2 Post-Order Support

After placing order:

  • Track your shipment
  • Request delivery updates
  • Report issues
  • Request modifications

19.3 Contact Us

Shipping Related Queries:

📧 Email: info@sampurnitea.com or sampurnitea@gmail.com
📞 Phone: +91 7706045950
💬 WhatsApp: +91 7706045950
🌐 Website: https://sampurnitea.com/

Business Hours:
Monday to Saturday: 9:00 AM – 6:00 PM (IST)
Sunday: Closed

Response Time:
We respond to all shipping queries within 24-48 hours during business days.

20. FREQUENTLY ASKED QUESTIONS (FAQs)

Q1: How can I track my order?
A: You’ll receive a tracking number via SMS/email once shipped. Use this to track on the courier partner’s website or contact us for assistance.

Q2: Can I change my delivery address after ordering?
A: Yes, if the order hasn’t been dispatched. Contact us immediately at +91 7706045950. After dispatch, you’ll need to contact the courier partner directly.

Q3: What if I’m not home during delivery?
A: The courier will attempt redelivery or leave a notice. You can also pick up from the local courier office with valid ID proof.

Q4: Do you ship to my PIN code?
A: Enter your PIN code during checkout to verify. If not serviceable, contact us for alternative arrangements.

Q5: Is Cash on Delivery (COD) available?
A: Yes, COD is available for most locations with a nominal charge of ₹50. Some restrictions may apply.

Q6: What if my package is damaged?
A: Don’t accept damaged packages. If you notice damage after acceptance, contact us within 24 hours with photos at info@sampurnitea.com.

Q7: How long does delivery take?
A: 3-7 business days for most locations. Metro cities receive faster (3-5 days), while remote areas may take up to 10 days.

Q8: Are there any hidden shipping charges?
A: No. All charges are displayed clearly at checkout before payment.

Q9: Can I get same-day or next-day delivery?
A: Currently, we offer standard delivery only. Express options may be available for select locations.

Q10: What happens if my order is lost?
A: Contact us immediately. We’ll trace with the courier and arrange replacement or refund after confirmation.

SHIPPING TIPS FOR SMOOTH DELIVERY

✅ Double-check address details before confirming order
✅ Provide active mobile number for courier communication
✅ Add landmarks for easy location
✅ Mention delivery instructions if needed
✅ Keep phone reachable during expected delivery time
✅ Track your order regularly
✅ Inspect package before accepting
✅ Report issues immediately within 24 hours
✅ Keep order confirmation for reference
✅ Contact us if you have any concerns

OUR COMMITMENT

At Sampurni, we are committed to:

  • Safe and secure packaging
  • Timely dispatch of orders
  • Working with reliable courier partners
  • Keeping you informed at every step
  • Resolving shipping issues promptly
  • Providing excellent customer support

We value your trust and strive to deliver not just products, but an exceptional experience!

Effective Date: November 1, 2025
Last Updated: November 1, 2025
Version: 1.0

For any shipping-related assistance:

📧 Email: info@sampurnitea.com or sampurnitea@gmail.com
📞 Call/WhatsApp: +91 7706045950
🌐 Website: https://sampurnitea.com/

Thank you for choosing Sampurni. We look forward to serving you!

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