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Privacy Policy

Effective Date: November 1, 2025
Last Updated: November 1, 2025

Introduction

Welcome to Sampurni (“we,” “our,” “us,” or “Sampurni”). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://sampurnitea.com/ and purchase our products.

Please read this Privacy Policy carefully. By accessing or using our website, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our website.

1. INFORMATION WE COLLECT

1.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

During Account Registration:

  • Full name
  • Email address
  • Phone number
  • Password (encrypted)
  • Date of birth (optional)

During Checkout/Purchase:

  • Billing address
  • Shipping address
  • Payment information (processed securely through payment gateways)
  • Order history
  • Purchase preferences

When You Contact Us:

  • Name and contact details
  • Message content
  • Communication history
  • Customer service interactions

When You Subscribe:

  • Email address for newsletters
  • Communication preferences
  • Subscription history

1.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing behavior:

Device Information:

  • IP address
  • Browser type and version
  • Device type (mobile, desktop, tablet)
  • Operating system
  • Screen resolution
  • Time zone settings

Usage Information:

  • Pages visited
  • Time spent on pages
  • Click patterns
  • Search queries
  • Referring website
  • Exit pages
  • Date and time of visits

Cookies and Tracking Technologies: We use cookies, web beacons, and similar tracking technologies. See Section 6 for details.

1.3 Information from Third Parties

We may receive information about you from third-party sources:

  • Social media platforms (if you log in using social media)
  • Payment processors
  • Delivery partners
  • Marketing partners
  • Analytics providers

2. HOW WE USE YOUR INFORMATION

We use the collected information for the following purposes:

2.1 Order Processing & Fulfillment

  • Process your orders and payments
  • Arrange product delivery
  • Send order confirmations and updates
  • Handle returns, exchanges, and refunds
  • Maintain order history

2.2 Customer Service

  • Respond to your inquiries and requests
  • Provide customer support
  • Address complaints and disputes
  • Send service-related communications
  • Conduct customer satisfaction surveys

2.3 Marketing & Communications

  • Send promotional emails about new products, offers, and sales
  • Personalize marketing based on your preferences
  • Send newsletters (if subscribed)
  • Share recipes, tips, and content related to our products
  • Conduct market research

Note: You can opt-out of marketing communications at any time.

2.4 Website Improvement

  • Analyze website usage and performance
  • Improve user experience and navigation
  • Develop new features and products
  • Test website functionality
  • Troubleshoot technical issues

2.5 Security & Fraud Prevention

  • Protect against fraudulent transactions
  • Detect and prevent security threats
  • Monitor for suspicious activity
  • Verify identity when necessary
  • Comply with legal obligations

2.6 Legal Compliance

  • Comply with applicable laws and regulations
  • Respond to legal requests and court orders
  • Enforce our terms and conditions
  • Protect our rights and property
  • Resolve disputes

3. HOW WE SHARE YOUR INFORMATION

We do not sell, rent, or trade your personal information to third parties. However, we may share your information in the following circumstances:

3.1 Service Providers

We share information with trusted third-party service providers who assist us in:

Delivery Partners:

  • Shipping and logistics companies (e.g., Blue Dart, Delhivery, India Post, DTDC)
  • To deliver your orders to your specified address

Payment Processors:

  • Payment gateways (e.g., Razorpay, PayU, Paytm, Phonepe)
  • To process secure payments
  • Note: We do not store complete credit/debit card information

Technology Providers:

  • Website hosting services
  • Cloud storage providers
  • Email service providers
  • Analytics tools (e.g., Google Analytics)

Marketing Partners:

  • Email marketing platforms
  • SMS service providers
  • Social media advertising platforms

All service providers are contractually obligated to protect your information and use it only for specified purposes.

3.2 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred to the acquiring entity.

3.3 Legal Requirements

We may disclose your information when required by law or to:

  • Comply with legal processes (subpoenas, court orders)
  • Respond to government requests
  • Protect our rights, property, or safety
  • Protect the rights, property, or safety of our users
  • Prevent fraud or illegal activities
  • Enforce our Terms & Conditions

3.4 With Your Consent

We may share your information with third parties when you have given us explicit consent to do so.

4. DATA SECURITY

We implement appropriate technical and organizational security measures to protect your personal information:

Security Measures Include:

Technical Safeguards:

  • SSL/TLS encryption for data transmission
  • Secure server infrastructure
  • Firewall protection
  • Regular security audits
  • Access controls and authentication
  • Data encryption at rest

Organizational Safeguards:

  • Limited access to personal information (need-to-know basis)
  • Employee confidentiality agreements
  • Regular staff training on data protection
  • Incident response procedures
  • Regular backup and recovery systems

Payment Security:

  • PCI DSS compliant payment processing
  • We do not store complete card details
  • Tokenization of payment information
  • Secure payment gateway integration

Important Note:

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to protecting your data using industry-standard practices.

What You Can Do:

  • Use strong, unique passwords
  • Do not share your login credentials
  • Log out after using shared devices
  • Keep your contact information updated
  • Report suspicious activity immediately

5. DATA RETENTION

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

Retention Periods:

Account Information:

  • Retained while your account is active
  • Deleted within 90 days of account closure (unless required by law)

Order Information:

  • Retained for 7 years for tax and accounting purposes
  • As required by Indian law

Marketing Data:

  • Retained until you unsubscribe
  • Anonymized after unsubscription

Communication Records:

  • Retained for 3 years for customer service quality
  • May be retained longer for legal disputes

Website Analytics:

  • Anonymized data retained indefinitely for business insights
  • Personal identifiers removed after 26 months

Your Right to Deletion:

You may request deletion of your personal information at any time, subject to legal retention requirements.

6. COOKIES AND TRACKING TECHNOLOGIES

What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They help us provide a better user experience and understand how our website is used.

Types of Cookies We Use:

6.1 Essential Cookies (Necessary)

  • Enable basic website functions
  • Remember items in your cart
  • Maintain your login session
  • Cannot be disabled

6.2 Performance Cookies

  • Collect anonymous usage statistics
  • Help us understand how visitors use our site
  • Improve website performance
  • Example: Google Analytics

6.3 Functionality Cookies

  • Remember your preferences
  • Provide enhanced features
  • Personalize your experience
  • Example: Language preferences, location settings

6.4 Marketing Cookies

  • Track your activity across websites
  • Enable targeted advertising
  • Measure ad campaign effectiveness
  • Example: Facebook Pixel, Google Ads

Managing Cookies:

Browser Settings: You can control cookies through your browser settings:

  • Block all cookies
  • Delete existing cookies
  • Allow cookies from specific sites
  • Get notifications when cookies are set

Note: Disabling essential cookies may affect website functionality.

Third-Party Tools:

7. YOUR RIGHTS AND CHOICES

Under Indian data protection laws and regulations, you have the following rights:

7.1 Right to Access

  • Request a copy of your personal information
  • Know what data we hold about you
  • Receive information in a commonly used format

7.2 Right to Correction

  • Update or correct inaccurate information
  • Complete incomplete personal data
  • Ensure data accuracy

7.3 Right to Deletion

  • Request deletion of your personal information
  • Subject to legal retention requirements
  • “Right to be forgotten”

7.4 Right to Restrict Processing

  • Limit how we use your information
  • Object to certain processing activities
  • Temporarily halt data processing

7.5 Right to Data Portability

  • Receive your data in a structured format
  • Transfer data to another service provider
  • Applicable to automated processing

7.6 Right to Object

  • Object to marketing communications
  • Opt-out of profiling
  • Withdraw consent at any time

7.7 Right to Withdraw Consent

  • Withdraw consent for data processing
  • Does not affect prior processing
  • Easy unsubscribe options

How to Exercise Your Rights:

Email: info@sampurnitea.com or sampurnitea@gmail.com
Phone: +91 7706045950
Website: https://sampurnitea.com/

Response Time: We will respond to your request within 30 days.

8. MARKETING COMMUNICATIONS

Email Marketing:

If you have subscribed to our newsletter or provided your email during purchase, we may send you:

  • Promotional emails about products and offers
  • New product announcements
  • Recipe ideas and cooking tips
  • Seasonal promotions and sales
  • Exclusive subscriber benefits

Opting Out:

You can unsubscribe from marketing emails at any time:

  • Click “Unsubscribe” link in any email
  • Update preferences in your account settings
  • Email us at info@sampurnitea.com
  • Contact customer support at +91 7706045950

Note: You will still receive transactional emails (order confirmations, shipping updates) even after unsubscribing from marketing.

SMS/WhatsApp Marketing:

If you have opted in for SMS/WhatsApp updates:

  • Reply STOP to opt-out of SMS
  • Block or report WhatsApp business number
  • Update preferences in account settings
  • Contact us at +91 7706045950

9. THIRD-PARTY LINKS

Our website may contain links to third-party websites, including:

  • Social media platforms (Facebook, Instagram, Twitter, YouTube)
  • Payment gateways
  • Shipping partners
  • Product review platforms
  • Blog references and resources

Important: We are not responsible for the privacy practices of third-party websites. We encourage you to read their privacy policies before providing any personal information.

10. CHILDREN’S PRIVACY

Our website and services are not directed to children under the age of 18. We do not knowingly collect personal information from children under 18.

If You Are Under 18:

  • Do not create an account
  • Do not make purchases without parental consent
  • Do not provide personal information

If You Are a Parent/Guardian: If you believe your child has provided us with personal information, please contact us immediately at info@sampurnitea.com or call +91 7706045950, and we will delete the information promptly.

11. INTERNATIONAL USERS

Our website is operated from India and primarily serves customers in India. If you are accessing our website from outside India, please note:

  • Your information may be transferred to and stored in India
  • Indian data protection laws will apply
  • We will take appropriate measures to protect your data
  • By using our website, you consent to this transfer

12. DO NOT TRACK SIGNALS

Some browsers include a “Do Not Track” (DNT) feature. Currently, there is no industry standard for recognizing DNT signals. Our website does not respond to DNT browser signals at this time.

13. DATA BREACH NOTIFICATION

In the unlikely event of a data breach that affects your personal information:

We Will:

  • Investigate the breach immediately
  • Take steps to mitigate damage
  • Notify affected users within 72 hours
  • Inform relevant authorities as required by law
  • Provide guidance on protective measures

You Should:

  • Change your password immediately
  • Monitor your accounts for suspicious activity
  • Report any unauthorized transactions
  • Follow our guidance for protection

14. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect:

  • Changes in our practices
  • Legal or regulatory requirements
  • New features or services
  • User feedback

How We Notify You:

  • Email notification to registered users
  • Prominent notice on our website
  • Update the “Last Updated” date at the top
  • Request re-acceptance for material changes

Your Continued Use: Continued use of our website after changes constitutes acceptance of the updated Privacy Policy.

15. GRIEVANCE OFFICER

In accordance with Information Technology Act, 2000 and rules made thereunder, we have appointed a Grievance Officer to address your concerns:

Grievance Officer Details:

Company: Sampurni
Email: info@sampurnitea.com
Alternate Email: sampurnitea@gmail.com
Phone: +91 7706045950
Website: https://sampurnitea.com/

Business Hours: Monday to Saturday, 9:00 AM to 6:00 PM (IST)
Response Time: Within 30 days of receiving complaint

16. CONTACT US

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Sampurni

Customer Support:
📧 Email: info@sampurnitea.com
📧 Alternate Email: sampurnitea@gmail.com
📞 Phone: +91 7706045950
💬 WhatsApp: +91 7706045950

Privacy Inquiries:
📧 Email: info@sampurnitea.com

Website: https://sampurnitea.com/

Business Hours:
Monday to Saturday: 9:00 AM – 6:00 PM (IST)
Sunday: Closed

17. LEGAL FRAMEWORK

This Privacy Policy is governed by:

  • Information Technology Act, 2000
  • Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
  • Consumer Protection Act, 2019
  • Other applicable Indian laws and regulations

Jurisdiction: Any disputes arising from this Privacy Policy shall be subject to the exclusive jurisdiction of the courts in India.

18. CONSENT

By using our website, registering an account, or making a purchase, you consent to:

  • Collection of your personal information as described
  • Use of your information for stated purposes
  • Sharing of information with service providers
  • Storage and processing of data in India
  • Receipt of transactional and marketing communications (opt-out available)

Explicit Consent Required For:

  • Marketing communications (checkbox during signup)
  • Sharing data with marketing partners
  • Processing sensitive information
  • International data transfers (if applicable)

ACKNOWLEDGMENT

By clicking “I Accept” during account creation or checkout, or by continuing to use our website, you acknowledge that:

✓ You have read this Privacy Policy in full
✓ You understand how we collect and use your information
✓ You consent to our privacy practices
✓ You are at least 18 years of age or have parental consent
✓ You understand your rights and how to exercise them

SUMMARY OF KEY POINTS (Quick Reference)

What We Collect: Name, contact info, order details, payment info, browsing data
Why We Collect: Process orders, provide service, improve website, marketing
Who We Share With: Delivery partners, payment processors, service providers (never sold)
Your Rights: Access, correction, deletion, opt-out, data portability
Security: SSL encryption, secure servers, limited access, PCI compliance
Cookies: Used for functionality, analytics, marketing (manageable)
Contact: info@sampurnitea.com or +91 7706045950 for all privacy concerns
Updates: Check regularly for policy changes

QUESTIONS OR CONCERNS?

We’re here to help! If you have any questions about this Privacy Policy or how we handle your personal information:

📧 Email us: info@sampurnitea.com or sampurnitea@gmail.com
📞 Call us: +91 7706045950
🌐 Visit: https://sampurnitea.com/

Our Commitment: We typically respond to all inquiries within 24-48 hours during business days.

Effective Date: November 1, 2025
Last Updated: November 1, 2025
Version: 1.0

At Sampurni, your privacy is our priority. We are committed to transparency, security, and giving you control over your personal information. Thank you for trusting us with your data!

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