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FAQs

General & Product Quality

Sampurni is a premium online spice and tea brand offering authentic Indian spices and Assam tea. Our product range includes premium black pepper (kali mirch), cumin seeds (jeera), cloves (laung), cinnamon sticks (dalchini), fenugreek seeds (methi dana), Premium Assam Tea, and Gold Tea. All our products are naturally sourced from the finest farms, hygienically processed, and packed in food-grade resealable pouches to maintain freshness and aroma.

Yes, absolutely! All Sampurni products are 100% pure, natural, and free from artificial additives, preservatives, or chemicals. Our spices are whole and unprocessed, sourced directly from reputed farms. We follow strict quality control measures and comply with FSSAI (Food Safety and Standards Authority of India) regulations. Each product undergoes multiple quality checks before packaging to ensure you receive only the finest quality spices and tea.

Our spices are sourced from the finest farms across India known for producing premium quality products. Black pepper comes from Kerala (known as the “King of Spices”), fenugreek and cumin from Gujarat and Rajasthan, cinnamon from Kerala, and cloves from premium farms. Our Assam tea is handpicked from the lush tea gardens of Assam, India’s premier tea-growing region, ensuring authentic flavor and aroma in every cup.

Premium Assam Tea is our everyday premium quality CTC tea – strong, malty, and perfect for regular family use. Gold Tea represents our finest selection – the top 10% of Assam tea leaves with exceptional smoothness, richer flavor, and more complex taste profile. Gold Tea is ideal for special occasions, gifting, or when you want a luxury chai experience. Both are excellent quality, but Gold Tea offers superior smoothness and depth.

Currently, we offer premium conventional spices and tea that are naturally sourced from trusted farms following traditional cultivation methods. While not certified organic, our products are free from harmful chemicals and pesticides. We focus on quality, freshness, and authentic flavor. We’re working on introducing certified organic options in the future based on customer demand.

Ordering & Payment

Ordering is simple! Browse our collection at https://sampurnitea.com/, select your desired products, choose the size (100g, 250g, or 500g), and click “Add to Cart.” Review your cart, proceed to checkout, enter your shipping address, select payment method (UPI, Cards, Net Banking, COD), and complete your order. You’ll receive an instant order confirmation via email and SMS with all details.

We accept multiple secure payment methods for your convenience: Credit/Debit Cards (Visa, Mastercard, RuPay, Amex), UPI (Google Pay, PhonePe, Paytm), Net Banking, Digital Wallets (Paytm, Mobikwik), and Cash on Delivery (COD available in most locations with ₹50 charge). All online payments are processed through secure payment gateways with SSL encryption for complete safety.

Yes, Cash on Delivery (COD) is available for most serviceable locations across India. A nominal COD charge of ₹50-200 applies. Please note that COD may not be available for all PIN codes or high-value orders above a certain limit. You can check COD availability for your area during checkout by entering your PIN code.

Yes! We offer attractive discounts on bulk purchases. Buying larger pack sizes (500g) already saves 20-25% compared to 100g packs. For bulk orders above 5kg or corporate/business requirements, we provide special wholesale pricing. Please contact us at info@sampurnitea.com or call +91 7706045950 with your requirements, and our team will provide a customized quote.

Yes, you can cancel or modify your order if it hasn’t been dispatched yet. Contact us immediately at +91 92197 38834 or email info@sampurnitea.com with your order number. Cancellation requests must be made within 2 hours of placing the order for the best chance of modification. Once dispatched, orders cannot be cancelled, but you can refuse delivery and follow our return process.

Shipping & Delivery

Yes, we ship pan-India to all major cities, towns, and most rural areas served by our logistics partners (Blue Dart, Delhivery, India Post, DTDC). You can check if we deliver to your location by entering your PIN code during checkout. We deliver to Delhi, Mumbai, Bangalore, Chennai, Kolkata, Hyderabad, Pune, Ahmedabad, Lucknow, Jaipur, and thousands of other locations across India.

Shipping charges are calculated at checkout based on order value, weight, and location. We offer FREE SHIPPING on orders above ₹500! Delivery typically takes 3-7 business days depending on location. Metro cities receive orders in 3-5 days, while other areas may take 5-7 days. Remote locations may require up to 10 days. You’ll receive tracking information via SMS and email once your order is dispatched.

Once your order is dispatched, you’ll receive a tracking number via SMS and email. You can track your shipment on the courier partner’s website using this tracking number. Alternatively, log into your Sampurni account and check order status, or contact our customer support at +91 9219738834 or info@sampurnitea.com for tracking assistance. We provide real-time updates at every stage.

If your package appears damaged during delivery, DO NOT ACCEPT the delivery. Inform the delivery person immediately and contact us at +91 7706045950. If you notice damage after accepting, contact us within 24 hours with photos of the damaged packaging and product. We’ll arrange immediate replacement at no cost to you. Your satisfaction is our priority.

Returns & Refunds

Due to food safety regulations, we can only accept returns for damaged, defective, expired, or wrong products delivered. Returns must be initiated within 7 days of delivery. Products must be unopened and in original packaging. We cannot accept returns for opened products or change of mind (as per food safety guidelines). For eligible returns, we provide full refund or replacement with free return pickup.

Refunds are processed within 5-7 business days after we receive and inspect the returned product. The refund will be credited to your original payment method. Bank processing may take additional 5-10 business days depending on your bank. For UPI/Wallet payments, refunds are faster (2-3 days). You’ll receive email confirmation once the refund is processed with reference details.

Currently, we don’t offer direct exchanges. If you need a different size or product variant, please return the original product (if eligible) and place a new order. For wrong products delivered due to our error, we’ll send the correct product immediately at no additional cost while arranging pickup of the wrong item. Contact us at +91 7706045950 for assistance.

 

PRODUCT SPECIFIC - SPICES

All our premium spices are available in three convenient sizes to suit different needs:

  • 100 Gm Pack – Perfect for trying or occasional use
  • 250 Gm Pack – Most popular, ideal for regular family cooking (⭐ Best Value)
  • 500 Gm Pack – Best for bulk users, offers maximum savings (up to 25% off)

Larger packs provide better value per gram. All packs come in resealable food-grade pouches to maintain freshness.

Store spices in a cool, dry place away from direct sunlight, heat, and moisture. Keep them in the original resealable pouch or transfer to airtight containers. Always use a clean, dry spoon. Avoid storing near the stove or in humid areas. Whole spices stay fresh for 18-24 months when properly stored. For best results, grind spices just before use as ground spices lose potency faster.

All Sampurni spices are sold as whole spices – whole peppercorns, whole cumin seeds, whole cloves, whole cinnamon sticks, and whole fenugreek seeds. Whole spices retain their essential oils, aroma, and flavor much longer than ground spices (up to 2 years vs 6 months). You can use them whole in cooking or grind fresh as needed for maximum flavor and potency.

For diabetes management and weight loss: Soak 1-2 teaspoons of fenugreek seeds in water overnight, strain, and drink on empty stomach in the morning. For hair growth: Soak seeds overnight, grind to paste, apply to scalp for 30-45 minutes, wash off. Use 1-2 times weekly for 2-3 months. Fenugreek is also essential in Indian pickles, curries, and parathas. Always consult your doctor before using for medicinal purposes.

Kerala black pepper is considered the finest in the world due to Kerala’s ideal climate, rich soil, and traditional cultivation methods. It has higher piperine content (the compound that gives pepper its heat), stronger aroma, bolder flavor, and richer essential oil content compared to pepper from other regions. Known as the “King of Spices,” Kerala pepper is sought after globally for its superior quality and authentic taste.

Our spices undergo multiple cleaning and sorting processes before packaging, removing stones, debris, and impurities. However, as a best practice, we recommend quickly checking whole spices before use (especially for tadka/tempering) and rinsing them lightly if desired. This is a general kitchen practice for any whole spices. Our quality control ensures you receive clean, sorted, premium-grade spices.

PRODUCT SPECIFIC - SPICES

CTC (Crush, Tear, Curl) is a processing method that produces small, uniform tea granules perfect for making strong, flavorful chai quickly. Assam produces nearly 50% of India’s tea and is famous for its bold, malty, brisk character. The region’s unique climate, low altitude, heavy rainfall, and indigenous Camellia Sinensis Assamica plants create tea with distinctive strength and body that holds up beautifully with milk and spices.

A 250g pack of Sampurni tea makes approximately 125-140 cups of chai, depending on your preferred strength. We recommend using 1.5-2 teaspoons (about 2g) per cup for perfect flavor. For stronger chai, use 2.5 teaspoons per cup. Our premium quality means you need slightly less tea than ordinary brands while getting better flavor, making it more economical.

For perfect masala chai: Boil 2 cups water, add 2 tsp tea leaves, brew for 2-3 minutes until dark, add 1 cup milk and sweetener, bring to boil, simmer 1-2 minutes, strain and serve. For black tea: Brew 1.5 tsp in boiling water for 3 minutes, strain, add honey/lemon optional. Pro tip: Don’t over-boil to avoid bitterness. Add spices like cardamom, ginger, cinnamon for traditional masala chai.

Yes, Assam tea naturally contains caffeine as it’s a true tea from the Camellia Sinensis plant. Assam CTC tea has medium to high caffeine content (approximately 60-80mg per cup), similar to coffee but with a gentler, more sustained energy release without jitters. The caffeine combines with L-theanine for calm alertness. If you’re sensitive to caffeine, consume in moderation and avoid drinking late in the evening.

USAGE & STORAGE

Our spices have a shelf life of 18-24 months from the manufacturing date when stored properly. Tea has a shelf life of 24 months. The “Best Before” date is clearly mentioned on each product packaging. While products are safe to consume past this date if stored properly, flavor and aroma potency may reduce. We follow fresh stock rotation to ensure you receive products with maximum remaining shelf life.

No, we do not recommend refrigeration for spices or tea. Refrigeration causes condensation and moisture, which can lead to mold growth and spoilage. Store in a cool, dry place at room temperature (ideally 15-25°C) away from sunlight and humidity. The resealable pouches and airtight containers are sufficient to maintain freshness for the entire shelf life when stored properly in your kitchen cabinet.

Fresh spices have strong, pleasant aroma. If spices lose their aroma, it’s time to replace them (though they’re still safe to use). Other signs of spoilage include musty smell, mold growth, clumping, discoloration, or presence of insects. Our properly stored whole spices retain potency for 18-24 months. For best flavor, use the smell test – if the characteristic aroma is weak or absent, the spices have lost potency.

HEALTH & BENEFITS

Yes, our natural spices and unsweetened tea are suitable for diabetics. In fact, several of our products have potential benefits: Fenugreek seeds may help lower blood sugar and improve insulin sensitivity. Cinnamon may support blood sugar management. Cumin may help with diabetes management. Our tea is naturally unsweetened (add sweetener per your requirement). Always consult your healthcare provider before using spices medicinally, and monitor blood sugar levels regularly.

In normal culinary amounts, our spices and tea are generally safe during pregnancy. However, medicinal quantities should be avoided without doctor consultation. Fenugreek in large amounts may stimulate uterine contractions. Moderate tea consumption is usually safe, but limit caffeine intake (1-2 cups daily). Always consult your obstetrician or healthcare provider about your specific situation, as every pregnancy is different.

Our spices and tea are naturally allergen-free (gluten-free, nut-free, dairy-free, soy-free). However, they are processed in facilities that may handle other products. If you have severe allergies, please check specific product labels or contact us. We take contamination seriously and follow strict hygiene protocols. For specific allergen queries, email info@sampurnitea.com with details.

BUSINESS & BULK ORDERS

Yes! We welcome B2B partnerships and supply premium spices and tea to restaurants, cafes, cloud kitchens, hotels, caterers, and food businesses. We offer competitive wholesale pricing, bulk packaging options, regular supply arrangements, and dedicated account management. For bulk orders above 5kg or business requirements, contact us at info@sampurnitea.com or call +91 9219738834 for a customized quote.

Currently, we offer our products in Sampurni branded packaging only. However, for large volume orders, we may consider customization or private labeling. Please contact our business team at info@sampurnitea.com with your specific requirements, order quantities, and timelines. We’ll evaluate the feasibility and provide a proposal based on your needs.

Our spices and tea are naturally allergen-free (gluten-free, nut-free, dairy-free, soy-free). However, they are processed in facilities that may handle other products. If you have severe allergies, please check specific product labels or contact us. We take contamination seriously and follow strict hygiene protocols. For specific allergen queries, email info@sampurnitea.com with details.

ACCOUNT & TECHNICAL

You can place orders as a guest without creating an account. However, creating an account offers benefits: faster checkout, order tracking, order history, saved addresses, wishlist management, exclusive offers, and priority customer support. Creating an account is free, quick, and secure. We protect your data as per our Privacy Policy.

On the login page, click “Forgot Password,” enter your registered email address, and you’ll receive a password reset link. Click the link and create a new password. If you don’t receive the email within 5 minutes, check your spam/junk folder. Still having issues? Contact us at info@sampurnitea.com or +91 9219738834 with your registered email, and we’ll help you recover your account.

Absolutely! Your payment security is our top priority. All transactions on https://sampurnitea.com/ are encrypted using SSL/TLS technology (256-bit encryption). We use PCI DSS compliant payment gateways (Razorpay, PayU, etc.) that meet international security standards. We never store your complete credit/debit card details. Your payment information is processed directly by secure payment processors, not stored on our servers.

During checkout, you’ll see a “Coupon Code” or “Discount Code” field. Enter your code exactly as received (case-sensitive) and click “Apply.” The discount will be reflected in your order total. Coupon codes cannot be combined with other offers unless specified. Some coupons have minimum order value requirements. Check your email or our website banner for current promotional codes. Having issues? Contact +91 9219738834.

We’re here to help! Contact us via:

Business Hours: Monday-Saturday, 9 AM – 6 PM IST (Closed Sundays) Response Time: 24-48 hours during business days

We handle queries about orders, products, shipping, returns, bulk orders, and general inquiries.

BONUS FAQS

Currently, we don’t offer separate gift packaging. However, our premium kraft paper pouches with window display make excellent gifts! For bulk gifting or corporate hampers, contact us for special arrangements. We’re working on introducing gift sets and gift cards soon. Follow us on social media or subscribe to our newsletter for updates on new offerings.

We’re planning to launch subscription services soon where you can get your favorite spices and tea delivered automatically at your preferred frequency (monthly/quarterly) with special discounts. Subscribe to our newsletter at https://sampurnitea.com/ to be the first to know when subscriptions launch. Meanwhile, simply reorder from your account dashboard or call +91 9219738834 for regular orders.

We’re happy to help with any other questions! Please reach out to our customer support team:

Our friendly team will respond within 24-48 hours during business days. You can also check our detailed policy pages (Shipping Policy, Return Policy, Terms & Conditions) on our website for more information.

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